Orders in every shape
Shorthand in Chinese or BM, a photo of a packet, a voice note from a busy kitchen. Someone has to make sense of each one.
Distribution & logistics
AI for distributors that books WhatsApp orders into your accounts
For wholesalers, F&B suppliers and logistics firms. Customers keep ordering on WhatsApp in their own words, and AI books the Sales Order in SQL Account or AutoCount. Supplier invoices and delivery orders are read and keyed in for you.
SQL Account & AutoCountText, photo & voice ordersEnglish, BM & Chinese
Where time goes today
Customers order the way they talk. Staff retype it.
The orders come in fine. The work is turning messy messages and paper into clean entries in your accounting system.
Look-alike products
The same item in different brands and pack sizes. Matching each line to the right code and price takes experience.
Retyping into the accounts
Sales Orders, supplier invoices and delivery orders keyed into SQL Account or AutoCount by hand, line by line.
Orders wait for office hours
Customers order at night for the next morning. Nothing moves until the office opens.
“Where is my delivery?”
Drivers and the office field status calls and messages all day.
Stock surprises
Fast movers run out before anyone notices, and the first sign is a customer asking why their item is missing.
What AI handles
From the WhatsApp message to the posted entry
WhatsApp ordering
Reads orders from text, photos and voice notes, matches each line to your catalogue and customer pricing, and confirms with the customer.
AI agentsSales Orders booked for you
Confirmed orders are posted straight into SQL Account or AutoCount, with unclear ones passed to your staff.
Workflow automationSupplier invoices and DOs
Reads supplier invoices and delivery orders from email, PDF or photo, checks them and keys them into your accounts.
Document AIDelivery updates
Sends order confirmations, dispatch and delivery updates to customers on WhatsApp, so fewer status calls reach the office.
Workflow automationStock alerts
Watches stock against recent orders and warns you before fast movers run out.
AI insightsAsk your accounting data
Ask “which customers haven't ordered this month?” in English or Chinese and get an answer from your live data.
AI insightsExample workflow Illustrative example
A voice-note order, booked before the office opens
How a typical early-morning order could flow for a food wholesaler.
Customer sends a voice note
A restaurant owner orders five items in a mix of Chinese and BM at 6am, from the kitchen.
AI transcribes and matches
Each item is matched to your product codes and that customer's prices. Anything unclear gets a quick question back.
Customer confirms
The AI sends a short order summary on WhatsApp. The customer replies “OK”.
Sales Order in your accounts
The order is booked in SQL Account or AutoCount and is ready for picking when your team arrives.
ShingTik: WhatsApp orders, booked straight into SQL Account
A Malaysian vegetarian and frozen food wholesaler. Customers order in Chinese, English or Malay, by text, photo or voice note. The AI booked about 90% of Sales Orders in September 2026, and 3,840 orders since going live.
Works with
Plugs into the accounting system you already run
Nothing to migrate. The AI sits between the WhatsApp number your customers already message and the system your business already runs on.
See all integrations- Accounting: SQL Account, AutoCount, Xero and custom ERPs
- Channels: WhatsApp Business Platform, Telegram, website order pages
- Documents: supplier invoices and delivery orders from email, PDF or photo
- Data and automation: Google Sheets, n8n, custom databases and APIs
- Your data stays yours: PDPA-aligned, enterprise AI that doesn't train on your data
Free AI proposal + interactive prototype · no obligation
See how many of your orders AI could book
In a free 45-minute call we look at your WhatsApp orders, documents and accounting setup, then send a free AI proposal and an interactive prototype of what AI could key in for you.